Change Within Reach (further CWR or Client) is a medium-sized Mental Health Organization located in Southern California, United States. CWR hired our team to help optimize business workflows. The main goal was to implement a central system integrated with various tools and solutions for better management of the company locations, clinical staff, and all other aspects of the business.

One important requirement was to implement such a system without changing any of the existing solutions utilized. First of all, because the company has been in business for a while and had close to one hundred employees working out of multiple locations, and retraining everyone while transitioning to an expensive ERP System for Healthcare would be costly and difficult. Besides, some of the systems they use are required under a contract by insurance companies that refer patients to CWR. Therefore custom-built integration is unavoidable in either case.

GroupBWT offered multiple free consultations, and that’s when we learned that CWR’s Board of Directors wanted to expand operations soon, but one of the major problems they had to address prior to expansion was the lack of a well-integrated system that can be used to manage all aspects of the business so that scalability of the enterprise can be achieved without the considerable overhead cost. Therefore, the decision was made to hire our BI (Business Intelligence) consultants to analyze the entire organization, it’s current workflows and all systems involved. Further, we offered solutions and estimates of cost reduction as well as investment amount needed to develop the ERP software streamline, optimize and automate many of the existing processes.