for a healthcare organization
One important requirement was to implement such a system without changing any of the existing solutions utilized. First of all, because the company has been in business for a while and had close to one hundred employees working out of multiple locations, and retraining everyone while transitioning to an expensive ERP System for Healthcare would be costly and difficult. Besides, some of the systems they use are required under a contract by insurance companies that refer patients to CWR. Therefore custom-built integration is unavoidable in either case.
- Electronic Charts
- Patient Information Forms (iOS)
- Messenger System
- Form pre‑submission
- Batches Automation - Full Batch Billing
- Payout Calculator
- Availability Charts
- Statistics and Reports
- Patient Assignment Administration
- Appointment Reminders
- Tridium Integration
- Patients Track List
- Staff Efficiency Tracking
- Visual Dashboard
- Gathering Requirements
- Studying Company Processes
statement of work
- Mockup Development
- UX/UI Design
- Launching system for the head office
- Staff Training
in all offices
- Staff Training and Webinars
- 24/7 support, monthly meetings
The practice has already had its own processes running successfully for a while. The new system should have been integrated without interrupting the workflow. To make that happen, we have paid maximum attention to staff training.
No built-in integration options.
Claims management system (Office Ally) doesn’t provide any integration options (API). We had to develop the integration system capable of controlling Office Ally interface.
The practice had already been using several management tools, that have been solving different tasks. Our goal was to develop a system that would combine them all and automate crucial processes.
- Messaging system for doctors
- Availability management for the doctors
- Paperless workflow
- Automated salary calculation for staff
- Ios app for patient information forms
- Appointment reminder
- Control over the progress notes submission
- Reauthorization reminder
- Control over the copay collection
- Statistics and Graphs
- Progress Note Templates
- HIPPA compliance trainings
Automated progress notes saved doctors up to 40% of time on forms submission.
Intelligent system of doctors availability monitoring increased the client flow by 30%
The main dashboard allows managing and controlling the crucial business metrics from a single place.
Due to many industry-specific regulations, our team had to guarantee the highest level of data integrity, accountability, and reliability of the system. Privacy laws (HIPAA & PCI Regulations) required a signed BA (Business Associate Agreement) that had to be prepared by our attorney and executed correctly under the law in the United States. Further, training on HIPAA compliance followed by certification for all team members working on this project had to be completed before accessing any PHI (Personal Health Information)
Since this is an active practice, we provide 24/7 top-priority technical support for the system users, who are mostly the
doctors working for CWR. Besides that, we continue developing new features and updating the existing ones for the practice sake.
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